alamo france - mulhouse airport car hire companies
alamo france depot information
Alamo France Rental Terms for travel between 01-Mar-2015 and 31-Dec-2019
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).
In the event of cancellation the initial deposit paid remains non-refundable.
DURATION OF RENTAL
30 DAYS MAXIMUM PER RENTAL
For Domestic rentals mileage will be limited to 250km per day up to 20 days. 21 day + will be charged at 150km per day.
The invoiced rental duration is calculated by entire periods of 24 hours, with 29 minutes of grace period.
Beyond this grace period, an additional day will be invoiced at local rate.
only possible on a pay locally basis.
The extension must be authorized by the rental location at least 48 hours before the initial rental end date.
You may advice an extension by contacting FR.SosInternational@ehi.com during weekdays & office hours.
OUT OF HOURS
Out of hours are on request from most locations.
In case of non return within the opening times, the customer is responsible for the car until the location opens.
Cost usually is 38.13€ VAT incl. for the 1st hour, and 76.26€ beyond.
With exceptions on the following car groups :
MCMR EBMR EDMR EXMR EDAR 21
FDAR FWAR LDAR 30
DRIVING LICENSE REQUIREMENTS
All valid types in roman alphabet must be in renter's name and first name (Greek driving licenses in EU format Ok)
Originals only are accepted. International driving license only valid if presented with domestic driving license.
Must have been held for at least one full year, and still valid.
Original Chinese driving license is accepted but only with the Enterprise China drivers licence translation service.
The customer must provide either an identity card or a passport, a landline telephone number at home, and 2 phone numbers 1 of which landline
this can be a mobile number. Due to an increased theft risk, a proof of home address will be required from all domestic renters (French residents only)
at time of rental. (mobile phone invoice is a valid proof). Document must be no more than 30 days old.
COVERAGES (amounts include VAT)
DURING THE TIME OF RENTAL, VEHICLES ARE COVERED UNDER A THIRD PARTY LIABILITY, FIRE AND THEFT INSURANCE,
AND DAMAGES TO THE RENTED VEHICLE WITH OR WITHOUT AN IDENTIFIED THIRD PARTY.
THEFT OF PERSONAL EFFECTS OR GOODS WITHIN THE CAR
DAMAGES DONE WITHIN THE CAR FROM CIGARETTE BURNS ESPECIALLY
DAMAGES TO GLASS, TYRES, LOSS OF KEYS, TRANSPONDER AND OPTIONAL ACCESSORIES
DAMAGES DUE TO THE USE OF THE WRONG FUEL
Rental cars are only covered in the following countries : France, Austria, Belgium, Germany, Danemark, Spain, Andorra,
Finland, Great-Britain, Italy, San Marino, Liechtenstein, Luxemburg, Norway, Netherlands, Portugal, Sweden, Switzerland, Monaco
Cars taken into Corsica must be returned to Mainland.
DOMMAGES TO AND THEFT OF THE VEHICLE
|GROUP||CODE||FULL EXCESS²||DW OPTION||EXCESS WITH DW²||REDUCED EXCESS OPTION EP||EXCESS WITH EP²||if DW subscribed or included||Partial Waiver PW3|
|ECARS||ACRISS||WITHOUT DW||daily charge||amount||daily charge||amount||daily charge|
1 UNDER 25 renters are charged an extra fee of 32.10 EUR per day, with a maximum of 321 EUR (VAT incl.) per rental. No maximum age applies.
² deductible applies in case of responsible damages or with no identified third party or in case of theft of the vehicle
The DW option reduces the damage or theft excess.
The EP option strongly reduces the excess in case of damage o theft. EP can only be subscribed if DW is subscribed or included.
3 PW option is available if DW is declined. PW waives the responsibility of the renter on the first 1 000 € per damage or in case of theft.
EXCEPTIONS - DW, EP or PW coverages are void …
… in case of wrong fuel used
… in case the car is used for hire and reward ( the booker can be held responsible for any financial cost incurred).
… if original car keys are not returned.
Renter must fill in an accident report in all cases of damage or theft within 24 hours. Full deductible applies if not.
In case of theft, renter must file a complaint with the police authorities and return the receipt, car keys and car papers to the location.
Any adjustment of the excess to real damage costs take into account the repair, and the loss of use and the administrative costs.
BREAKDOWN OR ACCIDENT
A roadside assistance is available in all countries covered by insurance in case of breakdown (free of charge) or accident (see PBA).
Even if the PBA option is subscribed, renters may have to pay locally for some services(taxi, repairs, towing,…)
The invoices for such services should be kept and presented on car return for refund.
In case of breakdow or accident, the roadside assistance may be reached by calling :
- from a fixed land line within France : the rental start location or 0800 13 12 11 (24h/24 7j/7)
- from a mobile or from abroad : + 18.104.22.168.73.61 (24h/24 7j/7)
note : at peak times, a wait of 5 minutes or more is possible.
PBA Tire / Glass / Roadside Assistance
This extra coverage waives the responsibility of the renter in the following cases:
(i)replacement or repair costs for tyres (wheels & rims excluded) except if part of a larger damage.
(ii)repair or replacement of glasses (glass breakage) except if part of a larger damage.
This extra also covers assistance to the rented vehicle and passengers in case of accident.
DAILY CHARGE (FOR ANY CAR GROUP) 5EUR
EXCEPTIONS - PBA coverage is void …
… in case of wrong fuel used
… if original car keys are not returned.
PBA is not yet applicable for rentals from Rodez DT/APT, Saint Jean de Maurienne or Saint André de Cubzac
TAX & EXTRAS
VAT applies to all our services.
An extra charge is due for any rental starting from an airport or rail or premium location (39.23 € per rental as of today).
A road fee of 3.01 € per deay of rental with a maximum charge of 18.06 € per rental is due.
Prepaid vouchers must be presented on rental start.
Admin costs of 45.15 € apply to the renter if voucher must be refunded once the rental is closed.
Credit OR DEBIT cards accepted : American Express, Diners Club, Visa, Mastercard - at the renter's name and surname
The credit card must be in the name of the main driver (and the same as the prepaid voucher)
Visa Electron, Mastercard Maestro, Switch, Mozaic, V-Pay, prepaid or E-cards OR CHECKS ARE NOT ACCEPTED
A security DEBIT SALES is processed with the credit/debit card and varies according to the car group rented (see table above).
The rental charges as per the signed rental agreement are debited on rental start on top of the security debit.
"Chèques vacances" (ANCV) are accepted as means of payment.
Cash payment is not accepted on rental start for security reasons.
In France and Continental Europe, cars are driven on the right side of the road.
Safetybelts are mandatory for all passengers.
A SAFETY KIT MADE OF ONE SAFETY JACKET AND ONE SAFETY TRIANGLE IS MANDATORY, KEPT AT HAND INSIDE THE VEHICLE
THIS KIT IS PUT IN THE CAR FREE OF CHARGE-A PENALTY FEE OF 20.07 EUR IS CHARGED TO THE RENTER IN CASE OF LOSS OR DAMAGE
BABY/CHILD SEAT OR BOOSTER ARE MANDATORY UNTIL 10.
"FULL TO FULL" POLICY APPLIES: WE DELIVER CARS WITH A FULL TANK. RENTER IS ADVISED TO RETURN WITH FULL TANK.
IF NOT POSSIBLE, TANK WILL BE COMPLETED TO FULL AT AN EXTRA COST ( about 2.90 euro per liter currently)
MANY CARS RUN ON DIESEL: IN CASE OF DOUBT ON THE FUEL TYPE, CLIENT SHOULD ASK LOCATION OR PETROL STATION.
ACCESSORIES (should be requested at time of booking)
CST BABY SEAT (1 3 YEARS) : 30 EUR incl. VAT PER RENTAL , if booked in advance, 45 € (payable on site)
BST CHILD SEAT (4+ YEARS): 10 EUR incl. VAT PER RENTAL if booked in advance, 15 € (payable on site)
COQUE NO CAPSULE CAN BE SUPPLIED FOR NEWLY BORN / CHECK BEFORE ARRIVAL AT THE COUNTER
LUG ROOF RACKS ARE NOT AVAILABLE
NAV GPS Portable GPS are now available from the main locations at 10 euro per day or 150 euro maximum per rental
WIN vehicle is equipped with snow tyres, ski-racks & snow chains from some locations
SNO vehicle is equipped with snow chains from some locations
SKV ski-racks from some locations check the winter equipment file
SKI vehicle is equipped with ski-racks & snow chains from some locations
EXTRA DRIVER CHARGED AT 34.11 EUR INC VAT PER RENTAL PER DRIVER (LIMITED TO NUMBER OF SEATS INSURED)
MUST PRESENT A VALID DRIVING LICENSE AT A COUNTER TO BE INSURED
Domestic one-way is charged up to 89 EUR per rental, tax included
Exceptions: One-way not allowed on car groups CONV (CTMR), CONVA (CTAR), MBUS9 (SVMR),
MPVA (FVAR), MPV (FVMR), SM PREM EST-AUT (FWAR) and MPREMA (LDAR), S4x4/4x4A (SFMR SFAR)
International one-way not allowed
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
In the event of cancellation, any prepaid amounts paid at the time of booking are non-refundable.
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.