Mulhouse

National France Rental Terms for travel between 01-May-2012 and 31-Dec-2012

Additional Driver Policy
Additional driver’s fee is EUR 26.76 per rental, excl vat. Rental conditions apply to all additional drivers.

Age Requirements
Minimum rental age is 21 years for car groups MCMR-MXAR-EXMR-EDMR-DCMR-CDAR-CDMR-CXAR-CXMR-IDMR-IWAR-SDMR-SXMR-IMMR-IGAR-IGMR.
Minimum rental age is 23 years for car groups EDAR-SDAR-FDAR-FDMR-SWMR-IMAR-IVAR-IDAR-FVAR-FVMR-GVMR-SVMR.
Minimum rental age is 25 years for car groups PDAR-LDAR-SWAR-FWAR-IFMR-SFAR-CTMR-PFAR-LFAR.
There is no maximum rental age.
Young drivers surcharge is EUR 26.75 per day, excl vat, with a maximum charge of 10 days, for drivers between 21-24 years of age (inclusive).

Condition of Vehicle
Vehicle must be returned, normal wear & tear expected, in the same condition as when rented. If special cleaning is required a separate charge will be made directly to the customer.

Cross Border Policy
Cross border travel is permitted into: Andorra, Austria, Belgium, Denmark, Finland, Germany, Netherlands, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom at no extra cost.
Cross border travel is also permitted into France Corsica, Sardinia Islands, Balearic Islands, providing the car is returned to the European mainland.
Cross border travel is not permitted into: Albania, Belarus, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Republic of Macedonia, Romania, Russia, Serbia and Montenegro, Slovak Republic, Slovenia, Turkey and Ukraine.
Cars taken to Channel Islands cannot benefit from any breakdown or accident assistance.
Cars taken to Corsica must be brought back to the Continent.
Please be advised that the following areas in Germany: Berlin, Cologne and Hannover will require an ‘Emissions Sticker’ stating the emission of the vehicle intended to enter these areas. Without this sticker, the driver of the vehicle will be fined up to EUR 40.00 even if the car is registered abroad. Should the car not have the ‘Emissions Sticker’, then this can be purchased at most garages. 

PLEASE BE ADVISED THAT FOR ANY RENTALS COLLECTED IN FRANCE, VEHICLES ARE TO BE RETURNED TO THE FRENCH SIDE OF THE GENEVA BORDER TO AVOID ANY ONE WAY DROP CHARGE. SO FOR ANY VEHICLES PICKED UP ON THE FRENCH SIDE OF THE GENEVA BORDER AND LEFT ON THE SWISS SIDE OF THE GENEVA BORDER THIS WOULD INCCUR A ONE WAY FEE (DROP CHARGE) OF €120.

Licence Requirements
Customers must present a full and valid driving licence, which has been held for a minimum of one year and must be in Roman alphabet.
An international driving licence is valid only if presented with the domestic driving licence.
The customer must also provide either an identity card or a passport, return train or flight tickets and a local landline telephone number (this cannot be a mobile number).
Due to an increased theft risk, a proof of home address will be required from all domestic renters (French residents only) at time of rental. As proof of address France accept a EDF/GDF bill or France Telecom bill (or a bill from any other landline provider).

One Way Rentals
A) One way rentals are permitted on all tour products (except weekend rates) for all cars in France at a cost of EUR 75.25 + vat (EUR 90.00 EUR, incl vat) per rental.
B) One way rentals are not permitted on car groups SVMR, CTMR, IFMR, FVAR, SFAR, PFAR and LFAR. There is a local penalty charge of 230.00 EUR, incl vat, for the CTMR-SVMR-FVAR car groups and 450.00 EUR, incl vat, for the IFMR-SFAR-PFAR-LFAR car groups. The local charges apply regardless of number of rental days.
One way rentals are not permitted on weekend products. Customers will be charged a penalty of EUR 120.00 (paid locally) for any domestic one way rental placed on weekend rates.
One way rentals between locations within the same city are free of charge.
One way rentals are not permitted between France mainland and France Corsica.
International one way rentals are not permitted for the IFMR-SVMR-CTMR-SFAR-IGMR-PDAR-LDAR-FVAR-PFAR-LFAR car groups. Please consult the IOWP for international one way rentals.

PLEASE BE ADVISED THAT FOR ANY RENTALS COLLECTED IN FRANCE AND RETURNING TO GENEVA AIRPORT, VEHICLES ARE TO BE RETURNED TO THE FRENCH SIDE OF THE GENEVA BORDER TO AVOID ANY EXTRA ONE WAY DROP CHARGE.
FOR ANY VEHICLES PICKED UP ON THE FRENCH SIDE OF THE GENEVA BORDER AND LEFT ON THE SWISS SIDE OF THE GENEVA BORDER WILL INCCUR A ONE WAY FEE (DROP CHARGE) OF €120.

Out of Hours Policy
Available on request through reservations.   Customers are responsible for the rented vehicle in case of out of hour’s return, until the rental location opens the next working day.

Payment Policy
All major credit cards are accepted (American Express/Diners Club/Mastercard/Visa). Debit cards are not accepted (Visa Electron, Mastercard Maestro, Mozaic, Amex Blue, Delta/Switch etc). Cash, Travellers cheques and Eurocheques are not accepted. A credit card is always required for deposits, and the deposit is held on the card until the vehicle is returned. Credit card presented at time of rental must be in the name of the lead driver.  Lead driver must be the one mentioned on the reservation and the prepaid voucher.
A credit card authorization is processed as deposit on all rentals for the following amounts:
- MCMR-EBMR-EDMR-EXMR-EDAR-ETMR car groups: 750 EUR
- MXAR-EMMR-HCMR-CDMR-CDAR-CXMR-CMMR-CWMR-IDMR-IDAR-IMMR-IMAR-IWAR-IVMR-IVAR-SDMR-SXMR-SWMR-SVMR-FVMR-GVMR
  car groups: 1000 EUR
- SDAR-SWAR  car groups : 1500 EUR
Two credit cards in the same name are required for ALL rentals when renting the following car groups SFAR-PDAR-CTMR-LDAR-FDMR-FWAR-FDAR- SFMR-IFMR-PFAR-LFAR-IGAR-IGMR car groups, and the credit cards must not be from the same issuer. The minimum authorization is EUR 1525.00 per card.
Pre-paid vouchers must be presented at time of rental or before the end of the rental in case of extension. A voucher fee of EUR 15.00 applies if the customer does not present a valid voucher at time of rental. If no voucher copy is received before the rental ends, a EUR 45.00 penalty fee applies in case of a refund request. In case of coverage of an extension, the extended voucher must be faxed or e-mailed to UK RES SUPPORT for authorization. 

Refuelling Policy
Alamo will supply you a car with a full tank of petrol. Customers must return the car with a full tank of petrol or  utside g charges apply as valid at time of rental (check with the rental desk). Refuelling costs are subject to change at any time.

Roadside Assistance
Roadside assistance is available for all rentals except those in the Channel Islands. The roadside assistance emergency telephone number for rentals within France is 0800 13 1211 and for rentals outside of France call +33 1 4993 7361 from either a landline or mobile .  Clients may have to pay for repairs, and should keep receipt of invoices in case a refund is due.  In case of an accident, the customer must complete an accident report in all cases within 24 hours otherwise the full deductible amount will apply.

Special Equipment
Child infant seats (CSI) are available at a cost of 25.08 EUR per rental. Suitability is 0-1 year of age or under 9 kilos.

Child toddler seats (CST) are available at a cost of 25.08 EUR per rental. Suitability is 1-3 years of age or under 18 kilos.

Child booster seats (BST) are available at a cost of 25.08 EUR per rental. Suitability is ¾ to 10 years of age or over 15 kilos.
GPS navigation systems are now available as portable devices from the following locations: AVIGNON AIRPORT (AVNT71), AVIGNON TGV (AVNX72), BEAUVAIS AIRPORT (BVAT71), BEZIERS GARE (BZRX71), BEZIERS AIRPORT (BZRT71), BORDEAUX AIRPORT (BODT71), BORDEAUX RRS (BODX71), GENEVA AIRPORT (FRENCH SIDE) (NCYN71), LILLE EUROPE (LILX72), LYON PART DIEU (LYSX72), LYON AIRPORT ST EXUP (LYST71), MARSEILLE AIRPORT (MRST71), MARSEILLE RRS (MRSX74), MONTPELLIER AIRPORT (MPLT71), NANTES AIRPORT (NTET71), NANTES RRS (NTEX71), NICE INTERNATIONAL AIRPORT (NCET71), PARIS GARE DE LYON R (PARX72), PARIS GARE DU NORD R (PARX71), MONTPARNASSE GARE SN (PARX73), PARIS ORLY (WEST) AI (ORYT71), PARIS PORTE MAILLOT (PARX70), PARIS CDG (TERM 1 + 2) (CDGT71), RENNES RRS (RNSX71), STRASBOURG AIRPORT (SXBT71), STRASBOURG GARE (SXBX71), TOULOUSE AIRPORT (TLST71)
Portable GPS costs 8.36€ + tax per day with a maximun charge of 125.42€ +tax per rental. Replacement amount is 300.00 EUR

Portable GPS are on freesell, it’s available for one way rentals however there is an additional charges of 16.73€+tax if the return is in the station group loaded but if it’s not in the station group the charge is 83.62€+tax

There is no charge when the return is in the same area.

Note: GPS systems are available as standard equipment with no extra cost in the following car groups:
SDAR SXMR FDMR FDAR PDAR LDAR SWMR SWAR FWAR IMAR IVAR GVMR SFAR, PFAR, LFAR.

Standard Snow chains (SNO) are available at a cost of EUR 29.26 + tax (EUR 35 TAX incl.) per rental for the EDMR-EDAR-EXMR-EMMR-CDMR-CDAR-CMMR-CWMR-CXMR-IDMR-IDAR-IGMR-SDMR-SXMR-IMMR-IWAR-SWMR-IMAR-IVAR-FVMR-GVMR car groups. This price is valid if pre-booked. If booked locally the cost will be more – up to EUR 37.63 plus tax (EUR 45 TAX incl.) per rental. SNO are on free sale.
SUV Snow chains (SNT) are available at a cost EUR 125.42 plus tax (EUR 150 TAX incl.) per rental for the IFMR-SFAR car groups. For PFAR premium SUV and LFAR luxury SUV car groups, the cost is EUR 182.28 plus tax (EUR 218.00 TAX incl.) per rental. This price is valid if pre-booked. If booked locally the cost will be more – up to EUR 163.05 (EUR 195 TAX incl.) per rental for the IFMR-SFAR car groups and up to EUR 237.46 (EUR 284 TAX incl.) per rental for PFAR premium SUV and LFAR luxury SUV car groups. SNT are on free sale.
Ski racks (SKV) are available at a cost of EUR 29.26 plus tax (EUR 35 TAX incl.) per rental for the EDMR-EDAR-EXMR-EMMR-CDMR-CDAR-CXMR-CWMR-IDMR-IDAR-IGMR-SDMR-SXMR-IMMR-IWAR-SWMR-IMAR-IVAR car groups. This price is valid if pre-booked. If booked locally the cost will be more – up to EUR 37.63 plus tax (EUR 45 TAX incl.) per rental. SKV holds 2 pairs of skis. SKV is on free sale.
A twin pack is available - SKI - which includes snow chains plus ski racks and the total cost is EUR 54.35 plus tax (EUR 65 TAX incl.) per rental. This price is valid if pre-booked. If booked locally the cost will be more – up to EUR 71.07 (EUR 85 TAX incl.) per rental. SKI is not available on CMMR, FVMR, GVMR or 4x4 SUVs. 
Winter equipment vehicles (WIN) are available at a cost of EUR 163.04 plus tax (EUR 195 TAX incl.) per rental for the CDMR-CXMR-IDMR-SDMR-SXMR-IMMR car groups. This price is valid if pre-booked. If booked locally the cost will be more – up to EUR 250.84 plus tax (EUR 300 TAX incl.) per rental.

Luggage rack – not available.

Snow box – not available.

All special equipment is available on request only, except child seats which are available on freesale.
Please contact the branch to book child infant seats (CSI) and add remarks in the reservation screen.
Winter equipment is not permitted for one way rentals, domestic or international and a local penalty charge will apply. Winter equipped vehicles include 4 snow tyres, 1 ski rack for 2 pairs of skis, 1 pair of snow chains and 1 ice scraper.
All winter equipment (SKV, SNO, SNT and WIN) are available from 1st November to 30th April.
Note: The availability of WIN, SNO, SKV, SNT & SKI varies by location (see separate location list)
A safety kit, which includes one safety jacket and one safety triangle, is required by law and is provided in all vehicles. Customers may supply their own if they wish but the police authorities will issue a fine to the driver if they cannot provide a safety kit if asked to. The rental company cannot be held responsible if the driver is not able to present or use the safety equipment and all police fines will be charged to the driver in all cases. There is a charge of 16.72 EUR, excl vat, if the customer causes any damage or loss to the safety kit and this will be paid locally.   All costs are excluding vat.

Special Washing Equipment
A cleaning fee can be charged to the to clients if the car is returned in unacceptable conditions, and if it requires a special washing after the rental

Surcharges
Premium Location Fee is Euro 32.69 + tax per rental (39.10 inc VAT) on all rentals picking up from Airports and Railway Stations in France Mainland.
Vehicle License Fee is mandatory at time of rental = EUR 2.50 per day + VAT (Euro 3.00 per day including vat). Maximum charge is 6 days.

Tax
19.60%

Insurances & Waivers:
CDW – Collision Damage Waiver
Reduces the renter’s financial responsibility to the sum of the deductible. All prices exclude VAT.

Not covered: Theft of personal effects or goods within the car. Damages done within the car from cigarette burns.  Damage to wheels, tyres and parts under the vehicle. Damages resulting from the use of wrong fuel.

In any accident, if the client has subscribed to the CDW or the TPC he is systematically charged for the deductible and then refunded for the difference between the excess amount and the damage costs, (except immobilization fees and administration fees)
If he has not subscribed to the insurance, he is charged for the whole amount of the damage.  Clients must fill in an accident report in all cases
of damage within 24 hours.  Full deductible applies if not.

Third Party Liability
Third Party Liability insurance is included in the rates and provides unlimited cover.

Super CDW
When purchased in addition to CDW, Super CDW waives the deductible. All prices exclude VAT.

TP – Theft Protection
Reduces renter’s responsibility to the sum of the deductible for loss/damage to the car by or following theft /attempted theft. All prices exclude VAT.

In the case of theft customers must file a police report within 24 hours and return a copy of the police report, the rental agreement and the keys to the rental station.  Responsibility cannot be waived in case of theft or damages due to a theft attempt (DEDUCTIBLE APPLY) Theft protection does not apply beyond the rental date agreed with the pick up location.

PLEASE REFER TO YOUR RATE SHEET FOR CONFIRMATION OF INCLUSIVE PRODUCTS
 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.